Return & Refund Policy

RETURN & REFUND POLICY
Return Process
Thank you for choosing Wild Woman of Willunga to make your purchase. Though we hope you are satisfied with the products you received, if for any reason you are unsatisfied with your purchase, you may take steps to return it for a full refund. 
Read below to see our full return policy and everything you need to do to contact the right customer service party for your needs. We want you to be satisfied with your shopping experience and will do everything outlined in the policy below to improve it. 
All item returns must be returned postmarked within [14 days] of being purchased. Returned items need to have their intact original labels and packaging, as well as remaining in new/unused condition. To return unsatisfactory items, please contact [brichards1969@gmail.com] to receive your unique Return Merchandise Authorization number. Once you have it, replace the item in the original package, including the original label and [proof of purchase/return form/other documents]. Once repackaged, mail return merchandise to: 

Wild Woman of Willunga, 
Attn: Brenda Richards
2 Methodist Street Willunga SA 5172

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 Remember that you are responsible for charges on return shipping. You should also save your tracking number so you can check when your merchandise returns to us. 
Remember that you can use a prepaid shipping label included your package to return your merchandise. [We will pay or reimburse the return shipping charges/ By using the prepaid label, we will deduct $X from your purchase to reimburse you on the return shipping] 

Refund Process 
Once we have received your returned item and inspected its condition, your [return or exchange] will be processed in [2 days]. Please allow that amount of time for us to process your [return or exchange] before contacting us on its status. Customers who paid with credit cards should allow 1 to 2 cycles for their refund to show up on their statements. 
[You will receive an email from us once your return finishes processing and your refund is on its way.] 
Damaged Item Return 
These items can’t be [returned/exchanged]:
If you received a product that was damaged or not working, contact our customer service team using the form below to begin the process of your [refund/exchange]. 
Other Return Conditions 

Return and refund policy doesn't allow for change of mind returns.

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Contact 
If you think of any questions about our return/exchange policy, contact Wild Woman of Willunga, brichards1969@gmail.com so we can help you resolve your order.